PIERRE HERME

Well, imagine my surprise when I opened my inbox and saw this e mail:

Dear Ms Ramalho,
 
Please accept our most sincere apologies for our sales ladies' behaviour
last Tuesday at our Galeries Lafayette shop.
 
We made an investigation. It appears that one of the sales ladies greeted
you in French saying Good Evening instead of Good Morning, and then burst
out laughing.
We very much regret this upsetting behaviour and wish to let you know that
the necessary measures have been taken so that this will not happen again.
 
Would you be so kind as to give us your address in Paris and we will
gladly have a selection of our products delivered for your attention.
 
Looking forward to your reply,
Best regards,
 

Pierre Herme 

VERDICT: THEY ARE FORGIVEN...