Há 6 horas
sábado, junho 11
To complain or not to complain...that's the question...
I always take my oldest daughter for her waxing routine at the same beauty salon. It is reasonably priced, it is friendly and it is INSIDE my compound. Very convenient.
Legs, bikini line, under arm. Who ever said it would be easy to be a woman?
I know how painful it all is, so I always tag along, so I can hold her hand, say some silly things, take her mind off it.
Yesterday I was busy, she was only going to have her under arms done, so she went alone. Imagine my surprise when she got home with her undearm red as a tomato.She had this horrible reaction, it made me scared. I tried to comfort her, saying it would get better soon, then I put some moisturizer and just prayed the discomfort and pain would go away overnight.
Today it she woke up with the undearm on fire. She was almost crying in pain, unable to move properly and with that horrible "thing"under her arm.
I decided to go back to the salon with her and show them the damage. To complain, to make sure it would not happen to others. The owner was not there, I talked to the employees available and finally managed to get them to call the owner.
I explained what had happened, said it was unacceptable. She only asked to talk to the employee again and did not even apologised for the issue.
After I left the place, I realized we are in the Middle East. It is unlikely that people here will accept responsibility for their mistakes, and probably the owner of the salon is going to blame the Philippine work, who did the job and is poorly trained, ill-prepared and should be paid much more than she is.
The girl probably spent the night awake, in fear of loosing her job. A job that pays poorly, makes her work 6 days a week, 12 hour days...
I never intended for the girl to be blamed, all I wanted was to make sure she gets some training, they check their wax heater and the quality of her wax, to avoid it happening to other people.
What do you think? Should I have complained or not?